FAQs
Any medicine that is marked ‘Rx’ on our platform (website, app), require a prescription without which it will not be dispensed. Please note that you do not need a prescription to buy over-the-counter (OTC) medicines.
At MedEhub, we follow strict cold chain management protocols to ensure the quality and efficacy of temperature-sensitive medicines throughout the delivery process. We use insulated packaging, gel packs, and temperature-controlled containers to maintain the required temperature range from our storage facility to the customer's doorstep. Every shipment is tracked in real-time, and our logistics partners are trained in handling cold chain products. This ensures that the medicines remain safe, effective, and compliant with regulatory standards until they reach the patient.
If your order arrives damaged or contains the wrong product, please contact our customer support team immediately—preferably within 24 hours of delivery. You can reach us via phone, email, or through the MedEhub app or website. Kindly provide your order ID, a description of the issue, and clear photos of the damaged or incorrect item. Once verified, we will arrange for a prompt replacement or refund as per our return policy. Your satisfaction and safety are our top priorities.
Yes, a valid prescription is required for ordering prescription medicines on MedEhub. You can upload the prescription at the time of placing the order or share it with our team via WhatsApp or email after checkout. Our pharmacists will verify the prescription before processing your order to ensure compliance with medical and legal guidelines. For over-the-counter (OTC) products and wellness items, no prescription is needed.
Yes, MedEhub (operating under DIALYATECH HEALTH SERVICE PVT LTD) is a legally registered company in India. Its Corporate Identification Number is U80902AS2022PTC023619, and it was incorporated on Sep 15, 2022 under the Registrar of Companies in North-East India.
Yes, you can purchase an alternative (substitute) medicine based on your prescription, but only under proper guidance. At MedEhub, our licensed pharmacists may suggest a substitute with the same active ingredient, strength, and dosage form—provided it is therapeutically equivalent and approved by your doctor. We ensure that any substitution strictly follows medical and regulatory standards to maintain your safety and treatment effectiveness. If in doubt, we recommend consulting your prescribing doctor before switching to an alternative.
At MedEhub, we are fully committed to delivering only 100% genuine and authentic medicines. Here’s how we ensure product authenticity and safety:
✅ Sourced from Authorized Channels
All medicines are procured directly from licensed manufacturers or their authorized distributors—ensuring there is no room for counterfeit products.
🔍 Multi-Level Quality Checks
Each order is verified through batch number validation, expiry date review, and manufacturer seal inspection before it is dispatched.
📦 Original & Tamper-Proof Packaging
Medicines are delivered in sealed, original manufacturer packaging to maintain integrity and traceability.
📜 Licensed and Compliant
MedEhub operates under valid state-issued drug licenses and follows all Indian drug regulatory norms, including the Drugs and Cosmetics Act.
🧾 GST Invoicing for Every Order
You receive a proper tax invoice with complete product details, adding another layer of transparency.
If you ever have concerns about a product, our customer support team is always available to assist with verification and support.
✅ Sourced from Authorized Channels
All medicines are procured directly from licensed manufacturers or their authorized distributors—ensuring there is no room for counterfeit products.
🔍 Multi-Level Quality Checks
Each order is verified through batch number validation, expiry date review, and manufacturer seal inspection before it is dispatched.
📦 Original & Tamper-Proof Packaging
Medicines are delivered in sealed, original manufacturer packaging to maintain integrity and traceability.
📜 Licensed and Compliant
MedEhub operates under valid state-issued drug licenses and follows all Indian drug regulatory norms, including the Drugs and Cosmetics Act.
🧾 GST Invoicing for Every Order
You receive a proper tax invoice with complete product details, adding another layer of transparency.
If you ever have concerns about a product, our customer support team is always available to assist with verification and support.
At MedEhub, our goal is to make quality healthcare more affordable and accessible. We’re able to offer significant discounts on medicines due to the following reasons:
💼 Direct Sourcing & Bulk Purchasing
We procure medicines in bulk directly from manufacturers and authorized distributors, which allows us to negotiate better prices and pass the savings on to our customers.
🔄 Low Operational Overheads
As an online-first platform, we operate with leaner logistics and infrastructure costs compared to traditional retail pharmacies—resulting in more competitive pricing.
🏷️ Focus on High-Volume Essentials
By prioritizing fast-moving and high-demand medicines, especially in the super-speciality segment, we reduce inventory holding costs and offer better deals.
💰 Transparent Margins
We believe in fair pricing. Rather than marking up prices unnecessarily, we maintain transparent margins to build long-term trust with our customers.
Despite the discounts, all products sold on MedEhub are 100% genuine, sourced from licensed suppliers, and delivered with proper billing and quality assurance.
💼 Direct Sourcing & Bulk Purchasing
We procure medicines in bulk directly from manufacturers and authorized distributors, which allows us to negotiate better prices and pass the savings on to our customers.
🔄 Low Operational Overheads
As an online-first platform, we operate with leaner logistics and infrastructure costs compared to traditional retail pharmacies—resulting in more competitive pricing.
🏷️ Focus on High-Volume Essentials
By prioritizing fast-moving and high-demand medicines, especially in the super-speciality segment, we reduce inventory holding costs and offer better deals.
💰 Transparent Margins
We believe in fair pricing. Rather than marking up prices unnecessarily, we maintain transparent margins to build long-term trust with our customers.
Despite the discounts, all products sold on MedEhub are 100% genuine, sourced from licensed suppliers, and delivered with proper billing and quality assurance.